return order


In order to provide the best customer service, all your purchases from the “Dokan Saudi” store are subject to exchange and return within 7 days from the date of their arrival to you. All you have to do is:

Fill out the return request form from here, and you will be contacted directly.

Replacement and return terms and policies:

  • The product should be in the same original condition when purchased, wrapped in the original packaging, and has never been used or opened.
  • The exchange and return policy includes all products of the “Dokan Saudi” store.
  • In the event that a wrong product arrives to you, or a shipment arrives in an improper condition, the “Dokan Saudi Arabia” store bears all shipping and replacement costs, provided that the product has not been opened or tampered with. Any shipping costs incurred
  • In the event that the order has been shipped and a cancellation request has been requested, the shipping amount and payment fees will be deducted before returning the order amount.
  • In the event that the customer receives a free credit or a voucher for free purchases, he is not entitled to convert the balance into cash.
  • The “Dokan Saudi” store returns the amounts in the form of a cash balance in the customer’s account in the store as soon as the returned shipments arrive at the store, or it sends the amount back to the customer’s account within a period of no less than a week after communicating with the customer and taking his information clearly.
  • In the event that the customer purchases products using Visa or MasterCard cards, and the customer wishes to recover the amount, compensation will be made by returning the payment to the same Visa or MasterCard card with which the purchase was made, and the recovery period is subject to the policy of the bank (or electronic payment intermediary) providing the service.
  • In the event that the customer receives free shipping in return for purchasing products whose value exceeds (300 riyals), and he wishes to return the products, the “Dokan Saudi Arabia” store has the right to recalculate the free shipping cost.